Customer Portal

The Challenge

Process

Research

Facilitated 1:1 interviews with power users, resulting in validated insights and team alignment.

Exploration

Starting with wireframes, I refined through critique cycles and stakeholder review.

Outcomes

40% improvement in task completion. Since shipping, we've measured 2.1x improvement in engagement.

Customer Portal

Shipping quality design requires collaboration and iteration. I've learned how . The implications matter for teams and organizations.

Conclusion

Whether you're building a new feature, this mindset resonates.